Help & Compliance – Phone Systems

Help & Compliance – Phone Systems 📘

Help & Compliance – Phone Systems 📘

This collection holds all the key guides, comparisons and compliance documents for our business phone systems:

For porting rules by service, see our Number Porting guide.

Because these services are more powerful – and a little more complex – Setup & Onboarding is required for Phone Systems. The pages here explain why and what’s involved.

What you’ll find here

  • Phone System Feature Comparison
    A friendly, non-jargony comparison of Communicator S, Communicator S Mobile and Flow Essentials – including devices supported, call handling features, call recording options, admin tools and integrations.
  • Porting & Pre-Order Validation (Phone Systems)
    How to move your existing landline and mobile numbers into your new phone system, what information is required on the cLOA, and why Port+Validation is strongly recommended.
  • Setup & Onboarding (Remote) & Contract Documents
    Step-by-step outline of the required Remote Setup & Onboarding, how extensions are configured, and direct links to up-to-date contract packs and key cancellation terms for each phone system plan.
  • Compliance, Call Recording & Emergency Services
    Important notes on MiFID-compliant call recording options, retention periods, data protection responsibilities and how 999/112 access works on VoIP systems.

These pages are designed to help you make a confident choice, before you commit your business communications to a new phone system.