Help & Support

Welcome to our Help & Support hub. Whether you need quick answers, detailed guides or direct assistance, you’ll find everything here to get the most out of your VoIP and SIM services.

📖 Frequently Asked Questions

Find instant answers on ordering, delivery, activation, billing, coverage and more.

Go to FAQ

📄 Contract Documents

Download your Ofcom‑compliant Contract Summaries and Pre‑Contract Information—required reading before you’re bound by any contract.

View Contract Documents

💷 Price Guide

See our complete list of one‑off and recurring fees: SIM delivery, porting, installation, vouchers, billing add‑ons and more.

View Price Guide

🔧 Technical Services & Add‑Ons

Configure your services and equipment with ease: setup & onboarding, handset/ATA pre-configuration, number porting and validation.

Explore Technical Services

⚠️ Complaints & Compliance

  • Complaints Code: How to raise and escalate any issue. Complaints Code
  • Ofcom GC C1 (Contract Info): Our process for Contract Summaries & PCI. GC C1 Compliance
  • Ofcom GC C8 (Sales Practices): Our plain‑language sales and fair‑exit rules. GC C8 Compliance

📞 Contact Us

Need personalised help? Our UK‑based team is ready to assist.

📧 Email: support@omnicom.uk

📞 Phone: 0161 507 7999

🔗 Contact page