Contract Documents & Pre‑Contract Information

Important: Business Verification (KYB) checks

Before we activate any service, we may need to verify your business (for example: checking your company details and confirming the authorised buyer). If more information is needed, we’ll contact you after checkout. Activation may be paused until checks are complete. If any paid third-party verification is required in rare cases, we’ll agree this with you before proceeding.

Use this page to download the Ofcom-required Contract Summaries, Pre-Contract Information and full Terms for all our plans in one combined document. If your business has 10 or fewer employees, you must read these before you’re bound by any contract.

This page lists the contract pack currently attached to each live product. Each contract pack is the same document customers can open from the relevant product page.

General legal pages: Contract Documents & Pre-Contract InformationTerms & Conditions of SalePrice Changes & Additional TermsTermination PolicyRefunds & Returns PolicyDelivery InformationNumber Porting.

SIMs (OmniCall & OmniStream)

Vodafone (V) — Pay Monthly

Vodafone (V) — Prepaid

O2 (O) — Pay Monthly

O2 (O) — Prepaid

EE (E) — Pay Monthly

EE (E) — Prepaid

Three (3) — Pay Monthly

Three (3) — Prepaid

Data-Only — Pay Monthly (OmniStream)

Data-Only — Prepaid (OmniStream)

Digital Landlines (VoIP)

OmniLine — Pay Monthly

OmniLine — Prepaid

OmniLine CloudNumber — Pay Monthly

OmniLine CloudNumber — Prepaid

OmniLine CloudNumber Trio — Pay Monthly

OmniLine CloudNumber Trio — Prepaid

Cloud Mobile (OmniCall CloudNumber)

OmniCall CloudNumber — Pay Monthly

OmniCall CloudNumber — Prepaid

Phone Systems

Omni Communicator S — Pay Monthly

Omni Communicator S — Prepaid

Omni Communicator S Mobile — Pay Monthly

Omni Communicator S Mobile — Prepaid

Omni Flow Essentials — Pay Monthly

Omni Flow Essentials — Prepaid

Additional Phone Numbers

Compatibility note: Additional Phone Number products are add-ons for compatible Phone System services supplied by us. Please choose the product that matches your existing or new Omni phone system service.

Additional Geographic Phone Number — Pay Monthly

Additional Geographic Phone Number — Prepaid

Additional 0330 Phone Number — Pay Monthly

Additional 0330 Phone Number — Prepaid

First Cloud Mobile Number Upgrade for Omni Communicator S — Pay Monthly

First Cloud Mobile Number Upgrade for Omni Communicator S — Prepaid

Additional Cloud Mobile Number — Pay Monthly

Additional Cloud Mobile Number — Prepaid

All Contract Packs contain a one-page Contract Summary, up to three pages of Pre-Contract Information, and the full product Terms & Conditions. Please read them carefully before placing your order.