Help & Compliance — SIM Cards
Help & Compliance — SIM Cards
Everything you need for OmniCall Infinity & OmniStream Infinity SIMs (EE, O2, Three, Vodafone) — activation, number porting, contract & compliance, support and fees. If you’re looking for Cloud Mobile (app-based) or Phone Systems, please use their dedicated Help & Compliance pages.
Quick start
- Activate your SIM or eSIM
- Get your PAC code (to bring your number)
- Price Guide & Ancillary Fees
- Contract Documents & Pre-Contract Information
Number Porting (keep your number)
Bring your number from your current mobile network. Pay Monthly SIMs support mobile number porting via PAC. Prepaid (fixed-term) SIMs usually do not support porting unless specifically stated in the product description.
- How to request a PAC code
- Number Porting services (validation & assisted porting)
- Keep Your Number When You Switch — our commitment (GC C8)
Activation, SIM types & coverage
- Activate a physical SIM or eSIM
- Check you selected the correct network (EE, O2, Three, Vodafone) and SIM type (Voice, Text & Data / Data-only / Voice & Text-only).
- Ensure your device is unlocked and supports the chosen network’s 4G/5G bands.
Contracts & legal
- Contract Documents & Pre-Contract Info (includes Contract Summary & Terms)
- Acceptable Use & Fair Usage Policy
- Terms of Use | Terms & Conditions of Sale
- Refund & Returns Policy | Termination Policy
- Privacy Policy | Cookie Policy
- General Condition C1 Statement | General Condition C8 Statement
- Code of Practice | Complaints Code
Support
Browse SIM products
- Voice, Text & Data SIMs | Data-only SIMs | Voice & Text-only (EE)
- By network: EE · O2 · Three · Vodafone
- Pay Monthly: EE · O2 · Three · Vodafone
- Prepaid: EE · O2 · Three · Vodafone
Tip: For Cloud Mobile (app-based numbers), use the Cloud Mobile Help & Compliance page instead.