Acceptable Use & Fair Usage Policy (AUP/FUP)

(VoIP and SIMs | Omni Communications / Beacon Communications Ltd – Business customers only)

1. Purpose & Scope

This Policy sets the rules for using any VoIP, SIM/mobile data, mobile broadband, prepaid vouchers and related hardware (“Services”) supplied by VoIP and SIMs. It applies to you and anyone who uses the Services under your account (staff, contractors, agents).

2. Core Principles

  • Be lawful. Be fair. Don’t harm networks or other users.
  • Use the Services only for legitimate business communications.
  • “Unlimited” or “inclusive” allowances still have Fair Usage Policies (FUPs)—see Section 7.
  • You must follow UK law (and any local law when roaming). We follow Ofcom General Conditions C1 & C8.

3. Prohibited Uses (examples, not exhaustive)

🚫 Illegal / harmful content or traffic – fraud, phishing, harassment, obscene or threatening communications.
🚫 Spam & nuisance – bulk unsolicited calls/SMS, robocalling, predictive dialling without lawful consent.
🚫 Network abuse – deliberate congestion, DoS/DDoS, SIP scanning, call pumping to revenue share numbers.
🚫 Security breaches – hacking, malware distribution, bypassing authentication or attempting to access another customer’s data.
🚫 Identity misuse – spoofing a Caller Line Identity (CLI) you do not own or control.
🚫 Resale / sub‑resale – selling or white‑labelling the Services without our written permission.
🚫 Use outside plan intent – e.g. handset SIMs used permanently in routers if your plan forbids it (see Device Compatibility).

4. VoIP‑Specific Rules

  • Present only CLIs you legitimately control or have permission to use.
  • No persistent auto‑dialling/war‑dialling for cold outreach without lawful consent lists.
  • Secure your PBX/phones (strong passwords, patches, IP restrictions). We may block suspicious traffic to protect you.
  • If you record calls, you are responsible for notifying callers and meeting GDPR/PECR duties.

5. Mobile SIM / Mobile Broadband Rules

  • Default safety blocks: International, premium and other high‑risk destinations are disabled by default. We enable them only after you accept the specific tariff and (for calls) add prepaid credit.
  • Tethering / hotspotting: Allowed for normal business use unless your specific plan says otherwise. Excessive or continuous tethering that degrades network performance may trigger FUP action.
  • Roaming: If enabled, abide by local laws. Permanent roaming (using a UK SIM mostly outside the UK) is not allowed unless agreed.
  • Multi‑network SIMs (if supplied): Intended for continuity/coverage—not to lock a data‑hungry device to one mast indefinitely.

6. Prepaid Vouchers & Add‑Ons

  • Prepaid vouchers fund any out‑of‑bundle or premium traffic you choose to enable.
  • When the balance hits zero, further out‑of‑bundle usage will fail until you top-up.
  • We may decline to enable certain destinations if fraud risk is high or compliance cannot be met.

7. Fair Usage & Network Policies (Set by Upstream Providers) 📏

Our “inclusive”/“unlimited” plans inherit Fair Usage thresholds from the mobile network operators (MNOs) and VoIP platforms we use. We must enforce those limits. If they change, we’ll let you know.

7.1 Mobile SIM & Data Plans

Plan Name

Underlying Network

“Unlimited” / Inclusive Allowance

Fair Usage Policy (per month)

Notes
OmniCall Infinity‑3 Three Unlimited data 1 TB Voice/SMS as per plan spec
OmniStream Infinity‑3 Three Unlimited data 1 TB For routers/data‑heavy use
OmniCall Infinity‑E EE Unlimited data 600 GB Voice/SMS as per plan spec
OmniCall Infinity‑E (Voice & Text‑only) EE Voice & SMS only 1,000 mins + 1,000 texts No data included; excess billed
OmniStream Infinity‑E EE Unlimited data 1 TB For routers/data‑heavy use
OmniCall Infinity‑O O2 Unlimited data 650 GB Voice/SMS as per plan spec
OmniStream Infinity‑O O2 Unlimited data 300 GB For routers/data‑heavy use
OmniCall Infinity‑V Vodafone Unlimited data 500 GB Voice/SMS as per plan spec
OmniStream Infinity‑V Vodafone Unlimited data 500 GB For routers/data‑heavy use

Device Compatibility:

OmniCall Infinity SIMs are not recommended for 4G/5G routers. For routers, choose OmniStream Infinity data SIMs.

7.2 VoIP Plans

Plan Name

Inclusive Minutes (per month)

Special Caps / Notes
OmniLine 500 mins UK landlines (01/02/03) + 500 mins UK main network mobiles (EE, O2, Vodafone, Three) Excess billed
OmniLine CloudNumber 2,000 mins UK landlines + 2,000 mins UK main network mobiles Excess billed
Omni Communicator S 500 mins UK landlines + 500 mins UK main network mobiles 03 numbers cap: 75 mins/month; excess billed

7.3 Exclusions (All Plans)

  • Calls/texts to non‑geographic numbers (e.g. 0845, 0870, 0800)
  • Premium‑rate numbers (e.g. 09)
  • International calls/texts (unless enabled)
    These are not included in allowances and are blocked unless you expressly ask us to enable them (with prepaid voucher).

7.4 If You Approach or Exceed FUP

  1. We’ll contact you to discuss usage and move you to a more suitable plan or apply out‑of‑bundle/prepaid charging.
  2. If abnormal or prohibited patterns continue, we (or the carrier) may throttle or block specific traffic, or suspend the service.
  3. Persistent/deliberate breach may result in termination (see Section 9).

Carrier Terms Take Precedence:
Our SIM services are subject to each MNO’s terms. If their rules require us to suspend/terminate for persistent breach, we will comply. Please review the relevant MNO terms on their websites.

8. Security & Your Responsibilities

  • Use strong passwords and (where offered) MFA.
  • Secure devices (PBX, routers, softphones) with patches and firewall rules.
  • Monitor account activity; tell us immediately if you suspect compromise or unusual traffic.

9. Breach & Enforcement

Where reasonably necessary and proportionate, we may:

  • Warn you and request corrective action;
  • Disable certain features/destinations;
  • Throttle or temporarily suspend service;
  • Recover costs caused by misuse (e.g. premium call pumping fees);
  • Terminate service under our Terms & Conditions.

We’ll normally contact you first, unless urgent action is needed to protect you/us/the network.

10. Reporting Abuse

Suspected misuse or security issues? Email privacy@omnicom.uk with details (numbers, timestamps, IPs). We’ll investigate.

11. Changes to this Policy

Questions about this Policy?

📧 Email: support@omnicom.uk  

📞 Tel: 0161 507 7999

12. Contact

We are not liable for failure or delay caused by events beyond our reasonable control (e.g. power failures, carrier outages, extreme weather, regulatory actions).

13. Limitation of Liability (Summary)

In line with our Terms & Conditions, we are not liable for indirect or consequential loss, loss of data or profits, or service disruptions beyond our reasonable control. See the main Terms for full details.

Last updated: 10 April 2026