Cancellation policy

Purchase options (subscriptions) – cancellation and changes

Notice rule (monthly rolling): If we receive your cancellation notice on any day in a month, the service ends at 23:59 on the last day of the following calendar month.

How to cancel: To cancel, you must give notice in line with our Termination Policy.

Auto-renewal: Subscription services renew automatically each month until they end under the rule above.

No “skip” option: Our telecoms services can’t be paused or skipped, because the service remains active and we are billed by upstream networks each month.

Minimum term (some plans): Some plans have a minimum term (e.g. 3 months). Where a minimum term applies, it is shown on the product page and/or in the contract pack. Cancellation can only take effect after the minimum term, and then follows the notice rule above.

Price and billing: You authorise us to charge your payment method at the price and frequency shown at checkout for the subscription you purchased, until the service ends under the rules above.