Termination Policy

VoIP and SIMs | A Trading Style of Omni Communications (Beacon Communications Ltd)

This Termination Policy explains how services may be cancelled or terminated by you (“the Customer”) or by us (“VoIP and SIMs”). It forms part of, and should be read with, our Terms & Conditions of Sale, Refunds & Returns Policy, and (where applicable) your Contract Summary.

1. Scope & Service Types


Service type	Billing	Minimum term	Renewal	How termination works
Monthly Rolling Services Monthly rolling services (SIM-only, VoIP, mobile/“cloud mobile”, and other monthly services)	Recurring (monthly)	Usually no minimum term. Some plans have a 3-month minimum term (shown on the product page and/or contract pack).	Auto-renews monthly	Ends at 23:59 on the last day of the following calendar month after we receive notice. If a minimum term applies, cancellation takes effect after the minimum term and the notice rule still applies.
Fixed-Term Prepaid Bundles (e.g. 3 Month Unlimited Data SIMs)	One‑off	Fixed term (bundle duration)	Does not auto-renew unless stated	Service ends automatically when the bundle expires. Mid-term cancellation/refunds depend on activation status (see below).

2. Key Principles

No early termination fees apply to services where no minimum term is stated for the product (you simply pay charges through the applicable notice or bundle expiry). If a product includes a stated minimum term, early termination charges or other charges may apply if you end the service before that minimum term ends.
Clear notice rule: For monthly rolling services, termination always lands on 23:59 of the last day of the following calendar month after we receive your notice—regardless of the day notice is given.
Prepaid = fixed life: Once a prepaid bundle is activated, it runs to its expiry; unused allowance is not refunded.
Fair & transparent: We follow Ofcom General Conditions (notably C1 & C8) by providing clear pre‑contract information, contract summaries (for eligible micro‑business customers) and non‑misleading termination terms.

3. Cancelling Monthly Rolling Services (Your Notice)

3.1 How to Give Notice

Send an email to terminations@omnicom.uk from the registered account email (or authorised contact) containing:

Business name
Account / customer ID (if available)
Services to terminate

We will acknowledge receipt by email. If you do not receive acknowledgement within 2 UK business days, please follow up.

3.2 Effective Termination Date

If notice is received on any day in Month M, the service terminates 23:59 on the last day of Month M+1.

Examples:

Notice on 5 March → Ends 30 April
Notice on 29 March → Ends 30 April
Notice on 1 April → Ends 31 May

3.3 Charges During Notice

All standard recurring and legitimate usage charges remain payable until the termination date. No refunds or part‑month credits are issued for the notice period.

4. Cancelling Fixed-Term Prepaid Bundles


When	What happens
Before Activation & within 14 days of purchase	You may request cancellation for a full refund, provided the service has not been activated or used.
After Activation	Runs to schedule/expiry. No mid-term cancellation or refund for unused allowance.
At Expiry	Terminates automatically when the bundle expires.

Activation occurs when the SIM/eSIM/VoIP prepaid bundle is provisioned live (e.g. SIM profile activated, allowance applied, VoIP credentials live).

5. Suspension or Termination by Us

We may suspend or terminate (all or part of a service) with written notice if you:

a. Commit a material breach and fail to cure within 14 days of notice;
b. Fail to pay undisputed charges after reminders;
c. Use services fraudulently, unlawfully, or in breach of Acceptable Use;
d. Become insolvent / enter administration / liquidation;
e. Cause or permit network abuse or security compromise.

Immediate suspension (without prior notice) may occur where necessary to:

Protect network integrity / security,
Comply with law or regulatory direction,
Prevent fraud or serious misuse.

If we terminate for our convenience (not for your breach) we may, at our discretion, waive charges for the unused portion of the current billing month beyond the termination effective date.

6. Number Porting (PAC / STAC / VoIP Numbers)

Request PAC/STAC or port authorisation in writing.
Your account must be in good standing (undisputed charges paid) for us to process the port.
Porting does not itself constitute termination notice—you must still provide formal cancellation unless the port request explicitly includes termination instruction.
Service (and billing) continues until the earlier of: (i) successful completion of the port and termination under the notice rule; or (ii) explicit termination date reached.

7. Equipment & Hardware on Termination

If you have purchased hardware, ownership remains with you and no return is required (unless we provided it incorrectly or it is faulty under warranty).

If any hardware was loaned or provided on a managed basis (only if explicitly stated in your order), you must return it within 14 days of service termination in good working order. Failure to return loan equipment may result in an invoice for replacement cost at prevailing list price.

See Refunds & Returns Policy for hardware return procedures (RMA, packaging, condition).

8. Final Billing & Adjustments

After termination date (or prepaid expiry), we will issue a final invoice which may include:

Final recurring charges through termination date.
Usage / out‑of‑bundle charges rated after records settle.
Any credits (goodwill or fault‑related) if agreed.

International call credits, promotional balances or bonus allowances expire at termination and are non‑refundable.

9. Service Reinstatement After Termination

We are not obligated to reinstate a terminated service. If reinstatement is offered:

A reactivation fee and/or new pricing may apply.
A fresh Contract Summary (if required) will be issued.
Original numbers / SIM identifiers cannot always be guaranteed (especially after port-away or recycling windows).

10. Data, Security & Configuration

Before termination or hardware return, you are responsible for:

Backing up call logs, recordings, voicemail, configuration data.
Removing stored credentials from devices.

We are not responsible for retained or lost data post-termination.

11. Compliance (Ofcom General Conditions)

We structure termination terms to be clear, fair, and non‑misleading (GC C8) and to ensure eligible micro‑business customers received required Contract Summary / Pre‑Contract Information before being bound (GC C1). This Policy clarifies your exit rights and timing to avoid ambiguity.

12. Contact for Terminations

If you are unsure about your rights or obligations under this Termination Policy, or wish to discuss a termination request:

Termination Notices / PAC Requests:
📧 terminations@omnicom.uk

General Support / Queries:
📧 support@omnicom.uk

📞 Phone: 0161 507 7999

13. Governing Law

This Policy is governed by the laws of England and Wales. Courts of England & Wales have exclusive jurisdiction over disputes.

14. Changes to This Policy

We may update this Policy for operational, regulatory or legal reasons. Material changes will be highlighted on our website. Continued use of services after the effective date constitutes acceptance.

15. Version & Acceptance

Last Updated: 26 March 2026

Use of services after publication of this version confirms acceptance of its terms.