Setup & Onboarding (Remote)

Setup & Onboarding (Remote)

Setup & Onboarding is a remote service session to get your VoIP service working correctly, first time.

Important:
If you order Cloud Mobile, Digital Landlines, Phone Systems, or eligible Additional Phone Number services, we add Setup & Onboarding to your basket automatically at checkout.
It is required to deliver your service properly, so it cannot be removed.

Compatibility note:
Additional Phone Number services are add-ons for selected Phone System products only. They can be ordered at any time, but they are only applicable to compatible Omni Communicator S, Omni Communicator S Mobile, or Omni Flow Essentials services supplied by us.

What you get

We will help you with:

✔️ A setup & onboarding call (remote)

✔️ Getting your service live and tested

✔️ Basic configuration and best-practice checks

✔️ A short handover so you know what to do next

What we set up (by service type)

Phone Systems (per extension)

✔️ Extension and user setup

✔️ Call routing basics (ring groups, time rules where applicable)

✔️ Voicemail and call handling basics

✔️ Testing inbound/outbound calls

Digital Landline / Cloud Mobile / Additional Phone Numbers (per service)

✔️ Account and device/app setup guidance

✔️ Basic call setup and testing

✔️ Caller ID and call handling basics

✔️ Number assignment and service checks where applicable

✔️ For number transfers: porting admin checks where applicable

✔️ For Cloud Mobile: SMS basics (where included on your plan)

What we need from you

Please have ready:

✔️ A contact name and mobile number for the setup session

✔️ Your preferred setup time window

✔️ Any porting details (if you are transferring a number)

Timing

We normally contact you after your order to book setup.
We aim to complete setup as quickly as possible during working hours.

Good to know

✔️ Setup & Onboarding covers remote support only.

✔️ If we spot missing or incorrect information (for example, porting details), we will pause and tell you what is needed.

✔️ Session consent is required (you’ll see a checkbox in cart/checkout).