Privacy Policy

Effective date: 10 April 2026

This Privacy Policy explains how VoIP and SIMs (a trading style of Beacon Communications Ltd t/a Omni Communications) collects, uses, shares and protects personal data when you visit voipandsims.com, buy our services, or contact us.

1. Who is the data controller?

Beacon Communications Ltd (trading as Omni Communications / VoIP and SIMs) is the data controller.

Registered in England & Wales: 10805697

Registered office: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH

Privacy contact: privacy@omnicom.uk

2. What data we collect

a) You give us:

  • Contact details (name, business name, email, phone, address)
  • Order/billing info, VAT numbers, payment references
  • Porting details (PAC/STAC, numbers to move)
  • Support tickets, messages, call recordings (if you consent or we must record for compliance)

b) We collect automatically (cookies/analytics):

  • IP address, device/browser info, basic geolocation
  • Site usage (pages, clicks)
  • Log files for security/performance

c) From third parties:

  • Shopify (checkout and account data)
  • Payment processors (transaction refs, card tokens – not full card numbers)
  • Telecom carriers/wholesale platforms (usage records, call detail records)
  • Analytics/marketing tools (only if you consent to non‑essential cookies)

3. How and why we use your data

Column

Column

Column
Provide & bill for services (VoIP, SIMs, broadband) Contact, usage, billing Contract necessity
Port numbers / manage faults PAC/STAC, CDRs, fault logs Contract necessity / Legal obligation
Prevent fraud & secure systems IP, logs, unusual usage alerts Legitimate interests
Improve site & services Analytics data (consented cookies) Consent / Legitimate interests (strictly necessary analytics)
Marketing to existing customers Email updates on relevant services Legitimate interests (opt‑out anytime)
Marketing to prospects Email/SMS only with your opt‑in consent Consent

We will not enable international/premium calling unless you request it; if you do, we’ll show you the current tariff before switching it on.

4. Cookies & similar tech

We use cookies for: security, cart/checkout, account login (strictly necessary), and (with your consent) analytics/marketing.

You can refuse or withdraw consent for non‑essential cookies at any time via our cookie banner or your browser settings.

5. Sharing your data

We share only what’s needed with:

  • Telecom platforms and carriers (to deliver calls/data)
  • Shopify & payment processors (to run the store)
  • Couriers/fulfilment partners (to ship hardware)
  • Professional advisers & regulators (if legally required)

All suppliers sign data protection terms and must keep your data secure.

6. International transfers

Some providers (e.g. Shopify, analytics) store/process data outside the UK/EEA (e.g. Canada, US, Singapore). We use approved safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. How long we keep data

  • Account/billing records: at least 6 years (tax/accounting rules)
  • Call detail records / SIM usage logs: retained only as long as required for billing, fraud prevention, or regulatory duties, then deleted or anonymised
  • Support tickets: normally 3 years after closure (unless needed for legal claims)
    If we can’t give a fixed period, we apply criteria like legal limits, dispute timeframes and operational necessity.

8. Your rights (UK GDPR)

You can: access, rectify, erase, restrict, object, port your data, and withdraw consent where that was the basis. You also have rights regarding automated decision‑making/profiling (we don’t do this for marketing without consent). We respond within one month.

Request via privacy@omnicom.uk. We may need to verify your identity.

7. International Data Transfers

We store and process your data primarily in the UK and EEA. Where data is transferred outside these regions (e.g. to Shopify or analytics tools), it is safeguarded using approved mechanisms like Standard Contractual Clauses.

8. Data Retention

We keep data:

  • For as long as necessary to provide services and support
  • For at least 6 years for financial or tax compliance
  • In accordance with telecom regulatory requirements (e.g. usage logs, recordings)

9. Marketing choices

  • You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.
  • Transactional/service messages (billing, outages) are still sent as they’re necessary.

10. Security

We use secure servers, encryption in transit, role‑based access and regular audits. No system is 100% secure; please alert us immediately if you suspect misuse.

11. Complaints

If you’re unhappy with how we handle data, email privacy@omnicom.uk.

You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk

12. Changes to this policy

We’ll update this page when needed. For material changes, we’ll notify you by email or at login.

13. Changes to This Policy

We may update this policy from time to time. If changes are significant, we’ll notify you via email or when you next access your account. The latest version is always available on this page.

14. Contact Us

If you have any questions or concerns:

Beacon Communications Ltd (t/a VoIP and SIMs)

Level One, Basecamp Liverpool
49 Jamaica Street, Liverpool, L1 0AH

📧 Email: privacy@omnicom.uk

You can also contact the Information Commissioner’s Office (ICO) at ico.org.uk if you’re unhappy with how we handle your data.