Terms & Conditions of Sale

VoIP and SIMs | A Trading Style of Omni Communications (Beacon Communications Ltd)

These Terms & Conditions of Sale govern the purchase of goods and services from VoIP and SIMs, a trading style of Beacon Communications Ltd, a limited company registered in England and Wales under company number 10805697, with its registered office at Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, England, L1 0AH ("VoIP and SIMs", "we", "us", "our").

Please read these terms together with:

  • the product page
  • the contract documents provided before you order
  • our Contract Summary and Contract Information where applicable
  • our linked policy pages

1. Business Customers Only

We supply services only to business customers: sole traders, partnerships, micro‑businesses (≤10 employees), companies and other organisations. Services are not for private consumer/personal use.

2. Contract Formation

A binding contract forms when:

  • You place your order and accept these Terms & Conditions;
  • You receive our Contract Summary/ Pre-Contract Information (where applicable); and
  • We dispatch your hardware and/or prepare your services for activation.
  • SIM and VoIP services remain inactive until activation under Section 6.

3. Product Information

3.1 Product Information
Important product details are shown on the relevant product page and in the contract documents provided before you place your order.

This includes, where applicable:

  • the service description
  • contract term
  • monthly or prepaid pricing
  • one-off charges
  • setup charges
  • delivery charges or delivery links
  • cancellation and termination information

3.2 Contract Documents
Where applicable, we provide contract documents before you are bound by the contract.

These documents form part of the contract.

3.3 Setup & Onboarding
Setup & Onboarding is mandatory for:

  • Cloud Mobile
  • Digital Landline
  • Phone System products

This is a one-off charge in addition to the service charge and will be shown on the product page and in the contract documents.

3.4 Coverage, Speeds and Availability
Mobile coverage, service quality, speeds and availability can vary by location, network conditions, device, setup, third-party services and other factors.

Unless we expressly say otherwise, coverage and speeds are estimates only and are not guaranteed.

Customers should check network suitability and service compatibility before ordering.

3.5 Number Porting
Number porting is available only where the selected product and service type support it.

Porting depends on correct information being provided and may be affected by current provider processes, validation checks, account matching, service type and third-party dependencies.

Further information is available on our Number Porting page.

4. Service Types

4.1 Monthly Rolling Services
Monthly rolling services for SIM‑only Mobile, and OmniLine Digital Landline services) have no minimum term and renew automatically each month until cancelled in line with Section 8. Monthly rolling services for all other Digital Landline services & Phone System services have a 3-month Minimum Term and renew automatically each month until cancelled in line with Section 8.

4.2 Fixed-Term Prepaid Services
Fixed-term prepaid bundles (e.g. 30‑day data/voice allowances) are paid in full upfront, activate once you confirm required activation details, and auto‑terminate at the end of the stated prepaid period. They do not auto‑renew.

5. Pricing & Charges

Prices are shown on product pages / checkout. VAT is excluded unless stated.

These can include:

  • Monthly rolling services: billed monthly (in advance or arrears as specified per product).
  • Prepaid services: paid 100% upfront.
    Optional / usage charges (international calls, premium numbers, out‑of‑bundle usage) may apply.
  • one-off setup charges
  • delivery charges
  • usage-based or out-of-bundle charges where applicable

We may vary monthly rolling service pricing with at least a calendar month's prior notice. Price changes do not affect already‑purchased prepaid bundles.

6. Payment Terms

Payment must be made using an accepted method. Failure to maintain valid payment details may result in suspension.

Disputed amounts must be raised within 12 months of invoice date.

Late payments may accrue interest under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Activation

  • SIM / eSIM: Dispatched inactive. Activation starts when you confirm receipt and provide required details (ICCID, eID, PAC/STAC if porting).
  • VoIP: Activated when provisioning/configuration is completed and we notify you.
  • Prepaid bundles: Prepaid term begins immediately upon activation; allowance usage runs until stated expiry.

Once activated, billing (or allowance consumption) commences.

8. Cancellation & Termination

8.1 Monthly Rolling Services

Unless a specific minimum term is stated for the product, Pay Monthly services are provided on a monthly rolling basis.

You may cancel at any time by written notice (email accepted). If notice is given during a calendar month, the service terminates 23:59 on the last day of the following calendar month. Charges apply until that termination date.

Examples:

  • Notice 5 March → Ends 30 April
  • Notice 29 March → Ends 30 April
  • Notice 1 April → Ends 31 May

No early termination fees apply to services where no minimum term is stated for the product. If a product includes a stated minimum term, early termination charges or other charges may apply if you end the service before that minimum term ends.

The product page and contract documents will confirm if a minimum term applies.

8.2 Fixed-Term Prepaid Services
Prepaid bundles automatically terminate at end of their prepaid period. Once activated they cannot be cancelled mid‑term and are non‑refundable for unused allowance. If not yet activated, you may cancel within 14 days of purchase for a full refund.

8.3 Notice Method
Send cancellation to: terminations@omnicom.uk. Notice is deemed received on the UK business day of receipt (or next business day if sent outside business hours). We will acknowledge by email.

8.4 Suspension / Termination by Us
We may suspend or terminate for: (a) material breach not remedied in 14 days, (b) non‑payment, (c) fraud / unlawful use, (d) insolvency. If we terminate for our convenience (not your breach), we may waive charges beyond the effective termination date.

9. Refunds

Monthly rolling services: Charges apply during notice period. No refunds are issued for past months unless service failure occurs due to our fault.

Prepaid services: Full refund if unactivated and cancelled within 14 days. Once activated, no refunds are available.

Hardware: Refundable within 14 days if unopened and unused. Faulty products will be replaced or refunded.

See our Refunds & Returns Policy for details.

10. Key Terms Summary

Topic

Position
Contract information Provided on the product page and in the contract documents before order
Setup & Onboarding Mandatory for Cloud Mobile, Digital Landline and Phone System products
Delivery charges Shown at checkout and on the Delivery Information page
Number porting Available only where the selected product and service type support it
Core prices Shown before order
Price-change approach Explained on the Price Changes & Additional Terms page
Cancellation and termination Explained in product documents and on the Termination Policy page
Refunds and returns Explained on the Refunds & Returns Policy page

11. Hardware

Hardware sales are final once opened or used unless faulty. Unopened, unused hardware may be returned within 14 days (return shipping at your cost unless faulty). Faulty hardware will be repaired, replaced or refunded. Full conditions in Refunds & Returns Policy.

12. Ofcom Compliance

We comply with:

  • General Condition C1 – Provision of Contract Summary / Pre‑Contract Information to eligible micro‑business customers prior to being bound.
  • General Condition C8 – Fair, transparent sales & marketing practices.

13. Acceptable Use

You must not use services for unlawful, fraudulent, abusive, or network‑impairing activity. We may act (including suspension) to protect network integrity or comply with legal/regulatory obligations.

14. Liability

We are not liable for indirect, consequential or special losses, loss of profit, revenue, data or business opportunity. Our aggregate liability in any 12‑month period is limited to the total charges paid by you for the affected service in that period. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

15. Complaints

Contact:

For more information, please refer to our Complaints Code

16. Data Protection

We process business and limited personal data in accordance with our Privacy Policy

17. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control (e.g. power failures, carrier outages, extreme weather, regulatory actions).

18. Changes to These Terms

We may update these Terms for legal/regulatory or operational reasons. Material changes notified with at least 30 days’ notice (unless law requires sooner). Continued use after the effective date = acceptance.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England & Wales have exclusive jurisdiction.

20. Entire Agreement

These Terms plus linked policies constitute the entire agreement and supersede prior discussions or representations.

21. Acceptance

By ordering, activating, or continuing to use our services, you confirm acceptance of these Terms & linked policies.

Linked Policies: Refunds & Returns Policy · Termination Policy · Privacy Policy · Acceptable Use Policy