Phone System Feature Comparison

Omni Communicator S vs Omni Communicator S Mobile vs Omni Flow Essentials

Pick the right phone system in minutes. Simple language, clear differences, no jargon.

At-a-glance

Comparison Table

Feature

Omni Communicator S

Omni Communicator S Mobile

Omni Flow Essentials
Best for Full business calling with landline DDIs Teams that publish a mobile number but want full phone-system control Small teams needing a simple, reliable system
Devices Desktop & mobile apps, web, IP deskphones Desktop & mobile apps, web, IP deskphones Desktop & mobile apps, web, IP deskphones
Numbers included 1× geographic (DDI) per user 1× mobile number per user + free geographic DDI 1× geographic (DDI) per user
Mobile number Add-on (extra monthly charge) Included (port your mobile or get a new one) Not included
Inbound SMS Requires mobile number add-on Included (to your mobile number) Not included
Outbound SMS Included (shows landline CLI unless mobile add-on enabled) Included (shows mobile CLI Not included
IVR / Hunt groups / Queues ✔ ✔ ✔
Voicemail to email ✔ ✔ ✔
Call recording Included — 30-day retention Included — 30-day retention Not included (MiFID 2-year add-on £5+VAT/mo/extension)
Chat / Video ✖ ✖ ✖
Integrations ✖ ✖ Contacts & Calendar supported
Admin portal ✔ ✔ ✔
Setup & Onboarding Required (per extension) Required (per extension) Required (per extension)

Why choose Omni Communicator S Mobile?

It’s Omni Communicator S with a mobile number per user included. Calls to that mobile number enter the phone system, so IVR, hunt groups and queues can route them to anyone in your team. Great for growing businesses that have widely published a mobile number.

What each option is

Omni Communicator S (core phone system)

✅ Full business calling for deskphones, desktops and mobiles: IVR, hunt groups, queues, time-of-day rules, voicemail to email, and recording included (30-day).

✅ SMS: Outbound included; inbound requires the Mobile Number add-on.

❎ Chat/Video/Integrations: Not supported.

✅ Setup & Onboarding: Required (per extension).

Omni Communicator S Mobile (S + mobile number included)

✅ Everything in Omni Communicator S, plus a mobile number per user (port your existing mobile or get a new one). Calls to the mobile number are handled by the system (IVR, groups, queues, voicemail to email).

✅ Call Recording:Included (30-day).

✅ SMS:Inbound & Outbound on the mobile number.

❎ Chat/Video/Integrations: Not supported.

✅ Setup & Onboarding: Required (per extension).

Omni Flow Essentials (entry-level, simple)

✅ A lean cloud phone system with the essentials done well: IVR, hunt groups, basic queues, time rules, voicemail to email and standard reports.

✅ Call Recording: Not included. Add MiFID-compliant recording (2-year retention) for £5+VAT/mo/extension.

✅ Integrations:Contacts & Calendar supported.

❎ Chat/Video: Not supported.

✅ Setup & Onboarding: Required (per extension).

Numbers & SMS (key differences)

Omni Communicator S

✅ 1× geographic DDI per user.

✅ Outbound SMS included (shows landline CLI).

✅ Inbound SMS requires the Mobile Number add-on.

Omni Communicator S Mobile

✅ 1× mobile number per user and a free geographic DDI.

✅ Calls to the mobile number are fully system-handled (IVR, groups, queues).

✅ Inbound & outbound SMS included on the mobile number.

Omni Flow Essentials

✅ 1× geographic DDI per user.

❎ SMS not included.

Setup, ports & validation

✅ Setup & Onboarding (Remote) — Required for all three (per extension). Setup & Onboarding is added at checkout where required.

✅ Number Porting — Port geographic numbers into any option; port mobile numbers into Communicator S Mobile.

✅ Pre-Order Validation — Recommended to avoid port rejections.

Which should I choose?

✅ “Our mobile number is everywhere; we need teamwork + control.” → Omni Communicator S Mobile

✅ “We want a solid, full phone system with call recording included.” → Omni Communicator S

✅ “We need something simple and reliable.” → Omni Flow Essentials (add MiFID recording if required)

What to add to your basket

  1. Choose Omni Communicator S, Omni Communicator S Mobile, or Omni Flow Essentials.
  2. Select the number of users/extensions.
  3. Setup & Onboarding (Remote) is required per extension and is added at checkout where applicable.
  4. Add Number Porting and Pre-Order Validation if keeping numbers.
  5. Add IP handsets if you want deskphones (we can pre-configure), or use softphones.
  6. (If Omni Flow Essentials) add MiFID recording if your sector needs 2-year retention.

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