Number Porting

Number Porting

Number Porting

Keep your number when you move to us. We support both mobile and UK geographic landline ports.

Add 1 porting item per number (or per landline extension you want to port). We’ll collect the details after checkout.

Service What you can port We’ll ask for Optional Notes
Cloud Mobile (OmniCall CloudNumber) Mobile numbers only PAC/STAC code + expiry date — No cLOA. No pre-order validation.
Omni Communicator S Mobile (mobile number) Mobile numbers PAC/STAC code + expiry date — No cLOA. No pre-order validation.
Omni Communicator S Mobile (landline number, if needed) UK geographic landline numbers Signed cLOA Pre-Order Validation (recommended) Same process as Digital Landlines / Phone Systems.
Digital Landlines (OmniLine / CloudNumber / Trio) UK geographic landline numbers Signed cLOA Pre-Order Validation (recommended) Validation helps avoid rejections and delays.
Phone Systems (Omni Communicator S / Omni Flow Essentials) UK geographic landline numbers Signed cLOA Pre-Order Validation (recommended) For complex routing or multiple numbers, validation is advised.

During the switch window, brief interruptions can occur. For 999/112 calling, see our Emergency Services Policy.

Quick eligibility rules (mobile porting)

✔️ Data-only SIMs: number porting is not supported.

✔️ Prepaid SIMs: porting is supported on 12 months+ terms only.

✔️ Pay Monthly SIMs: porting is supported (free).

How to order (and avoid failed port charges)

  1. Add the correct porting item to your basket (1 per number).
  2. Geographic (landline) ports are chargeable even if they fail — failures usually happen when the details you give don’t exactly match your current provider’s records. Please double-check everything to avoid failed port charges.
  3. To reduce the risk, and potentially reduce timescales for a successful port, we recommend Pre-Order Validation for geographic ports. 
  4. Checkout — we’ll email the next steps and collect the required info.