Legal & Policies

All of our key legal documents and policies in one place. Click any link to read the full details.

📜 Terms & Conditions

The contractual terms governing the purchase of all products and services.

Terms & Conditions of Sale

🔄 Refunds & Returns

Our fair and transparent policy for hardware returns and service cancellations.

Refunds & Returns Policy

❌ Termination

How to end your service, notice periods, and any applicable fees.

Termination Policy

📋 Acceptable Use

Rules and fair usage limits for your SIM and VoIP services.

Acceptable Use Policy

🔒 Privacy & Cookies

How we collect, use, and protect your personal data and cookie preferences.

Privacy Policy

Cookie Policy

📣 Complaints & ADR

Our internal complaints process and how to escalate to the independent Ombudsman.

Complaints Code

📑 Ofcom Compliance

  • GC C1 (Contract Info): Providing Contract Summaries & PCI. C1 Statement
  • GC C8 (Sales Practices): Transparent sales and fair‑exit rules. C8 Statement

ℹ️ Other Charges

A summary of ancillary fees not covered elsewhere.

Price Guide

📞 Contact Us

Need personalised help? Our UK‑based team is ready to assist.

📧 Email: support@omnicom.uk

📞 Phone: 0161 507 7999

🔗 Contact page