{"title":"Installation Services","description":"\u003cdiv class=\"prose\"\u003e\n\u003ch2\u003eInstallation \u0026amp; Configuration Services\u003c\/h2\u003e\n\u003cp\u003eGet your devices and apps working first time. Choose setup \u0026amp; onboarding, remote configuration or pre-configuration so phones, ATAs and softphones arrive ready to use.\u003c\/p\u003e\n\u003ch3\u003eAt a glance\u003c\/h3\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cstrong\u003e✔️ Scope:\u003c\/strong\u003e VoIP desk phones, ATAs, softphone\/apps (Windows, macOS, iOS, Android)\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cstrong\u003e✔️ Speed:\u003c\/strong\u003e Scheduled remote session or ship-to-you pre-configured hardware\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cstrong\u003e✔️ Risk-free:\u003c\/strong\u003e Best-practice templates, call flow checks and test calls\u003c\/p\u003e\n\u003ch3\u003eWhat’s included\u003c\/h3\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ Setup \u0026amp; Onboarding (Remote) with screen-share\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ Remote Configuration for third-party handsets \u0026amp; ATAs\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ Pre-configuration of handsets \u0026amp; ATAs purchased from us\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ Basic user training: login, call handling, voicemail to email\u003c\/p\u003e\n\u003ch3\u003eWho it suits\u003c\/h3\u003e\n\u003cp\u003eTeams that want a smooth go-live, minimal disruption and confidence that everything is set up correctly.\u003c\/p\u003e\n\u003ch3\u003eNext steps\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eAdd the installation option to your basket.\u003c\/li\u003e\n\u003cli\u003eWe will send you some options to choose a suitable installation\/configuration time \u0026amp; date via email.\u003c\/li\u003e\n\u003cli\u003eWe send prep steps and join the session or ship pre-configured devices.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cbr\u003e\n\u003cp class=\"text-sm\"\u003e\u003cstrong data-end=\"1278\" data-start=\"1252\"\u003eBusiness purchase only\u003c\/strong\u003e\u003cbr data-end=\"1281\" data-start=\"1278\"\u003e\u003cspan\u003eBy purchasing you confirm this is a business purchase and you accept our \u003c\/span\u003e\u003ca rel=\"noopener\" title=\"VoIP and Sims | Terms \u0026amp; Conditions of Sale\" href=\"https:\/\/voipandsims.com\/pages\/terms-and-conditions-of-sale\" target=\"_blank\"\u003e\u003cstrong data-end=\"1371\" data-start=\"1354\"\u003eTerms of Sale\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e, \u003c\/span\u003e\u003ca rel=\"noopener\" title=\"VoIP and Sims | Refunds \u0026amp; Returns Policy\" href=\"https:\/\/voipandsims.com\/pages\/refunds-and-returns-policy\" target=\"_blank\"\u003e\u003cstrong data-end=\"1394\" data-start=\"1373\"\u003eRefunds \u0026amp; Returns\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e, \u003c\/span\u003e\u003ca rel=\"noopener\" title=\"VoIP and Sims | Termination Policy\" href=\"https:\/\/voipandsims.com\/pages\/termination-policy\" target=\"_blank\"\u003e\u003cstrong data-end=\"1418\" data-start=\"1396\"\u003eTermination Policy\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e and \u003c\/span\u003e\u003ca rel=\"noopener\" title=\"VoIP and Sims | Acceptable Use Policy\" href=\"https:\/\/voipandsims.com\/pages\/acceptable-use-policy\" target=\"_blank\"\u003e\u003cstrong data-end=\"1448\" data-start=\"1423\"\u003eAcceptable Use Policy\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","products":[{"product_id":"preconfiguration-of-handsets-and-atas-purchased","title":"Preconfiguration of Handsets \u0026 ATAs (Purchased from Us)","description":"\u003ch2 data-start=\"591\" data-end=\"656\"\u003e\u003cstrong\u003ePreconfiguration of Handsets \u0026amp; ATAs (Purchased from Us)\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-start=\"657\" data-end=\"756\"\u003eWe preconfigure devices purchased from us so they’re plug-and-play on arrival.\u003c\/p\u003e\n\u003cp data-start=\"758\" data-end=\"775\"\u003e\u003cstrong data-start=\"758\" data-end=\"773\"\u003eKey Points:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFor Omni Communications-supplied hardware only.\u003c\/li\u003e\n\u003cli\u003eMatches your VoIP service settings.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Omni Communications","offers":[{"title":"Default Title","offer_id":52078820950283,"sku":"OC-DLP-PCH","price":14.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/PreconfigurationofHandsets_ATAs_PurchasedfromUs.png?v=1755106045"},{"product_id":"remote-configuration-third-party-handsets-and-atas","title":"Remote Configuration – Third-Party Handsets \u0026 ATAs","description":"\u003ch2\u003e\u003cstrong\u003eRemote Configuration – Third-Party Handsets \u0026amp; ATAs\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-start=\"5167\" data-end=\"5333\"\u003eRemote configuration of compatible third-party handsets or ATAs for use with your VoIP and Sims service.\u003c\/p\u003e\n\u003cp data-start=\"5167\" data-end=\"5333\"\u003e\u003cstrong data-start=\"5316\" data-end=\"5331\"\u003eKey Points:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"5336\" data-end=\"5360\"\u003eMax 1 hour per device.\u003c\/li\u003e\n\u003cli data-start=\"5336\" data-end=\"5360\"\u003eCustomer responsible for compatibility.\u003c\/li\u003e\n\u003cli data-start=\"5336\" data-end=\"5360\"\u003eNot all devices supported.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Omni Communications","offers":[{"title":"Default Title","offer_id":52079080800523,"sku":"OC-DLP-RCH","price":24.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/RemoteConfiguration_Third-PartyHandsets_ATAs.png?v=1755109161"},{"product_id":"sim-replacement","title":"SIM Replacement","description":"\u003ch2\u003e\u003cstrong\u003eOmni Mobile Replacement SIM Cards\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp\u003eReplacement \u003cstrong\u003eT\u003c\/strong\u003e\u003cb\u003eriple-cut SIM cards\u003c\/b\u003e are available exclusively through VoIP and Sims for all active Omni Mobile customers. We provide original, network-supplied SIM cards for all four major networks. These SIM cards are for use with your \u003cstrong\u003eexisting\u003c\/strong\u003e \u003cb\u003eOmni Mobile services only\u003c\/b\u003e.\u003c\/p\u003e\n\u003cp\u003eThis is a SIM replacement for an existing active service. It is not a new mobile service and does not use PAC number porting.\u003c\/p\u003e\n\u003cp\u003eYour existing mobile number remains on your active service and is transferred to the replacement SIM through the network replacement\/SIM swap process.\u003c\/p\u003e","brand":"VoIP and SIMS","offers":[{"title":"EE","offer_id":52079600664843,"sku":"OC-TCS-REP-EE","price":2.0,"currency_code":"GBP","in_stock":true},{"title":"O2","offer_id":52079600697611,"sku":"OC-TCS-REP-O2","price":2.0,"currency_code":"GBP","in_stock":true},{"title":"Three","offer_id":52079600730379,"sku":"OC-TCS-REP-3","price":2.0,"currency_code":"GBP","in_stock":true},{"title":"Vodafone","offer_id":52079600763147,"sku":"OC-TCS-REP-VOD","price":2.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/Omni_Infinity-E_-_Original_EE_Replacement_SIM_Card.png?v=1755126015"},{"product_id":"guided-installation-remote","title":"Setup \u0026 Onboarding (Remote)","description":"\u003ch2 data-end=\"4296\" data-start=\"4069\"\u003e\u003cstrong\u003eSetup \u0026amp; Onboarding (Remote)\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-end=\"1979\" data-start=\"1877\"\u003eSetup \u0026amp; Onboarding is a remote service session to get your VoIP service working correctly, first time.\u003c\/p\u003e\n\u003cp data-end=\"2221\" data-start=\"1981\"\u003e\u003cstrong data-end=\"1995\" data-start=\"1981\"\u003eImportant:\u003c\/strong\u003e\u003cbr data-end=\"1998\" data-start=\"1995\"\u003eIf you order \u003cstrong data-end=\"2027\" data-start=\"2011\"\u003eCloud Mobile\u003c\/strong\u003e, \u003cstrong data-end=\"2050\" data-start=\"2029\"\u003eDigital Landlines\u003c\/strong\u003e, \u003cstrong data-end=\"2072\" data-start=\"2055\"\u003ePhone Systems\u003c\/strong\u003e, or eligible \u003cstrong\u003eAdditional Phone Number services\u003c\/strong\u003e, we add Setup \u0026amp; Onboarding to your basket \u003cstrong data-end=\"2132\" data-start=\"2115\"\u003eautomatically\u003c\/strong\u003e at checkout.\u003cbr data-end=\"2148\" data-start=\"2145\"\u003eIt is required to deliver your service properly, so it cannot be removed.\u003c\/p\u003e\n\u003cp data-end=\"2221\" data-start=\"1981\"\u003e\u003cstrong data-end=\"1864\" data-start=\"1841\"\u003eCompatibility note:\u003c\/strong\u003e\u003cbr data-end=\"1867\" data-start=\"1864\"\u003eAdditional Phone Number services are add-ons for selected \u003cspan style=\"text-decoration: underline;\"\u003ePhone System products only\u003c\/span\u003e. They can be ordered at any time, but they are only applicable to compatible Omni Communicator S, Omni Communicator S Mobile, or Omni Flow Essentials services supplied by us.\u003c\/p\u003e\n\u003ch3 data-end=\"2239\" data-start=\"2223\"\u003eWhat you get\u003c\/h3\u003e\n\u003cp data-end=\"2262\" data-start=\"2240\"\u003eWe will help you with:\u003c\/p\u003e\n\u003cp data-end=\"2293\" data-start=\"2265\" style=\"padding-left: 40px;\"\u003e✔️ A setup \u0026amp; onboarding call (remote)\u003c\/p\u003e\n\u003cp data-end=\"2332\" data-start=\"2296\" style=\"padding-left: 40px;\"\u003e✔️ Getting your service live and tested\u003c\/p\u003e\n\u003cp data-end=\"2379\" data-start=\"2335\" style=\"padding-left: 40px;\"\u003e✔️ Basic configuration and best-practice checks\u003c\/p\u003e\n\u003cp data-end=\"2426\" data-start=\"2382\" style=\"padding-left: 40px;\"\u003e✔️ A short handover so you know what to do next\u003c\/p\u003e\n\u003ch3 data-end=\"2464\" data-start=\"2428\"\u003eWhat we set up (by service type)\u003c\/h3\u003e\n\u003cp data-end=\"2501\" data-start=\"2466\"\u003e\u003cstrong data-end=\"2499\" data-start=\"2466\"\u003ePhone Systems (per extension)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2530\" data-start=\"2504\"\u003e✔️ Extension and user setup\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2597\" data-start=\"2533\"\u003e✔️ Call routing basics (ring groups, time rules where applicable)\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2636\" data-start=\"2600\"\u003e✔️ Voicemail and call handling basics\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2669\" data-start=\"2639\"\u003e✔️ Testing inbound\/outbound calls\u003c\/p\u003e\n\u003cp data-end=\"2722\" data-start=\"2671\"\u003e\u003cstrong data-end=\"2720\" data-start=\"2671\"\u003eDigital Landline \/ Cloud Mobile \/ Additional Phone Numbers (per service)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-end=\"2764\" data-start=\"2725\" style=\"padding-left: 40px;\"\u003e✔️ Account and device\/app setup guidance\u003c\/p\u003e\n\u003cp data-end=\"2797\" data-start=\"2767\" style=\"padding-left: 40px;\"\u003e✔️ Basic call setup and testing\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ Caller ID and call handling basics\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ Number assignment and service checks where applicable\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ For number transfers: porting admin checks where applicable\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ For Cloud Mobile: SMS basics (where included on your plan)\u003c\/p\u003e\n\u003ch3 data-end=\"2924\" data-start=\"2899\"\u003eWhat we need from you\u003c\/h3\u003e\n\u003cp data-end=\"2943\" data-start=\"2925\"\u003ePlease have ready:\u003c\/p\u003e\n\u003cp data-end=\"3002\" data-start=\"2946\" style=\"padding-left: 40px;\"\u003e✔️ A contact name and mobile number for the setup session\u003c\/p\u003e\n\u003cp data-end=\"3039\" data-start=\"3005\" style=\"padding-left: 40px;\"\u003e✔️ Your preferred setup time window\u003c\/p\u003e\n\u003cp data-end=\"3096\" data-start=\"3042\" style=\"padding-left: 40px;\"\u003e✔️ Any porting details (if you are transferring a number)\u003c\/p\u003e\n\u003ch3 data-end=\"3108\" data-start=\"3098\"\u003eTiming\u003c\/h3\u003e\n\u003cp data-end=\"3236\" data-start=\"3109\"\u003eWe normally contact you after your order to book setup.\u003cbr data-end=\"3167\" data-start=\"3164\"\u003eWe aim to complete setup as quickly as possible during working hours.\u003c\/p\u003e\n\u003ch3 data-end=\"3254\" data-start=\"3238\"\u003eGood to know\u003c\/h3\u003e\n\u003cp data-end=\"3309\" data-start=\"3257\" style=\"padding-left: 40px;\"\u003e✔️ Setup \u0026amp; Onboarding covers \u003cstrong data-end=\"3293\" data-start=\"3283\"\u003eremote\u003c\/strong\u003e support only.\u003c\/p\u003e\n\u003cp data-end=\"3309\" data-start=\"3257\" style=\"padding-left: 40px;\"\u003e✔️ If we spot missing or incorrect information (for example, porting details), we will pause and tell you what is needed.\u003c\/p\u003e\n\u003cp data-end=\"3430\" data-start=\"3312\" style=\"padding-left: 40px;\"\u003e✔️ Session consent is required (you’ll see a checkbox in cart\/checkout).\u003c\/p\u003e","brand":"Omni Communications","offers":[{"title":"Phone Systems (per extension)","offer_id":52537855049995,"sku":"OC-DLP-GIN-1","price":19.95,"currency_code":"GBP","in_stock":true},{"title":"Digital Landline \/ Cloud Mobile \/ Additional Phone Numbers (per service)","offer_id":52537855082763,"sku":"OC-DLP-GIN-2","price":14.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/Setup__Onboarding_Remote_0c420fa5-e965-4082-97c4-f0f858c31c10.png?v=1768956874"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/collections\/0001-5711051585367506267.png?v=1765413016","url":"https:\/\/voipandsims.com\/collections\/installation-services.oembed","provider":"VoIP and SIMS","version":"1.0","type":"link"}