{"title":"Help \u0026 Compliance – Phone Systems","description":"\u003ch2\u003e\u003cstrong\u003eHelp \u0026amp; Compliance – Phone Systems 📘\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-start=\"4030\" data-end=\"4070\"\u003e\u003cstrong data-start=\"4030\" data-end=\"4070\"\u003eHelp \u0026amp; Compliance – Phone Systems 📘\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"4072\" data-end=\"4186\"\u003eThis collection holds all the key guides, comparisons and compliance documents for our \u003cstrong data-start=\"4159\" data-end=\"4185\"\u003ebusiness phone systems\u003c\/strong\u003e:\u003c\/p\u003e\n\u003cul data-start=\"4188\" data-end=\"4277\"\u003e\n\u003cli data-start=\"4188\" data-end=\"4215\"\u003e\n\u003cp data-start=\"4190\" data-end=\"4215\"\u003e\u003ca href=\"https:\/\/voipandsims.com\/collections\/omni-communicator-s-cloud-phone-system-voip\" title=\"Omni Communicator S | SME Cloud Phone System (PBX)\" rel=\"noopener\" target=\"_blank\"\u003e\u003cstrong data-start=\"4190\" data-end=\"4213\"\u003eOmni Communicator S\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"4216\" data-end=\"4250\"\u003e\n\u003cp data-start=\"4218\" data-end=\"4250\"\u003e\u003ca href=\"https:\/\/voipandsims.com\/collections\/omni-communicator-s-mobile-cloud-mobile-phone-system-voip\" title=\"Omni Communicator S Mobile | Cloud Phone System on your Mobile number\" rel=\"noopener\" target=\"_blank\"\u003e\u003cstrong data-start=\"4218\" data-end=\"4248\"\u003eOmni Communicator S Mobile\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"4251\" data-end=\"4277\"\u003e\n\u003cp data-start=\"4253\" data-end=\"4277\"\u003e\u003ca href=\"https:\/\/voipandsims.com\/collections\/omni-flow-essentials-cloud-phone-system-voip\" title=\"Omni Flow Essentials | Entry-Level Cloud Phone System\" rel=\"noopener\" target=\"_blank\"\u003e\u003cstrong data-start=\"4253\" data-end=\"4277\"\u003eOmni Flow Essentials\u003c\/strong\u003e\u003c\/a\u003e\u003cstrong data-start=\"4253\" data-end=\"4277\"\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor porting rules by service, see our\u003cstrong data-start=\"4253\" data-end=\"4277\"\u003e \u003ca href=\"https:\/\/voipandsims.com\/collections\/number-porting\" title=\"Number Porting for Business | Mobile \u0026amp; Landline Ports Made Simple\" rel=\"noopener\" target=\"_blank\"\u003e\u003cstrong\u003eNumber Porting guide\u003c\/strong\u003e\u003c\/a\u003e.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"4279\" data-end=\"4453\"\u003eBecause these services are more powerful – and a little more complex – \u003cstrong data-start=\"4350\" data-end=\"4386\"\u003eSetup \u0026amp; Onboarding is required\u003c\/strong\u003e for Phone Systems. The pages here explain why and what’s involved.\u003c\/p\u003e\n\u003cp data-start=\"4455\" data-end=\"4480\"\u003e\u003cstrong data-start=\"4455\" data-end=\"4480\"\u003eWhat you’ll find here\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"4455\" data-end=\"4480\"\u003e\n\u003ca rel=\"noopener\" title=\"Phone System Comparison | Omni Communicator S, S Mobile \u0026amp; Flow Essentials\" href=\"https:\/\/voipandsims.com\/pages\/phone-system-feature-comparison\" target=\"_blank\"\u003e\u003cstrong data-start=\"4484\" data-end=\"4519\"\u003ePhone System Feature Comparison\u003c\/strong\u003e\u003c\/a\u003e\u003cbr data-start=\"4519\" data-end=\"4522\"\u003eA friendly, non-jargony comparison of Communicator S, Communicator S Mobile and Flow Essentials – including devices supported, call handling features, call recording options, admin tools and integrations.\u003c\/li\u003e\n\u003cli data-start=\"4455\" data-end=\"4480\"\u003e\n\u003cstrong data-start=\"4732\" data-end=\"4782\"\u003ePorting \u0026amp; Pre-Order Validation (Phone Systems)\u003c\/strong\u003e\u003cbr data-start=\"4782\" data-end=\"4785\"\u003eHow to move your existing landline and mobile numbers into your new phone system, what information is required on the cLOA, and why Port+Validation is strongly recommended.\u003c\/li\u003e\n\u003cli data-start=\"4455\" data-end=\"4480\"\u003e\n\u003cstrong data-start=\"4963\" data-end=\"5016\"\u003eSetup \u0026amp; Onboarding (Remote) \u0026amp; Contract Documents\u003c\/strong\u003e\u003cbr data-start=\"5016\" data-end=\"5019\"\u003eStep-by-step outline of the required Remote Setup \u0026amp; Onboarding, how extensions are configured, and direct links to up-to-date contract packs and key cancellation terms for each phone system plan.\u003c\/li\u003e\n\u003cli data-start=\"4455\" data-end=\"4480\"\u003e\n\u003cstrong data-start=\"5215\" data-end=\"5266\"\u003eCompliance, Call Recording \u0026amp; Emergency Services\u003c\/strong\u003e\u003cbr data-start=\"5266\" data-end=\"5269\"\u003eImportant notes on MiFID-compliant call recording options, retention periods, data protection responsibilities and how 999\/112 access works on VoIP systems.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"5429\" data-end=\"5564\"\u003eThese pages are designed to help you make a confident choice, \u003cstrong data-start=\"5491\" data-end=\"5501\"\u003ebefore\u003c\/strong\u003e you commit your business communications to a new phone system.\u003c\/p\u003e","products":[{"product_id":"number-porting-digital-landlines-and-phone","title":"Landline Number Porting (LOA) – Digital Landlines \u0026 Phone Systems (porting details are collected after checkout)","description":"\u003ch2 data-end=\"5867\" data-start=\"5710\"\u003eLandline Number Porting (LOA) – Digital Landlines \u0026amp; Phone Systems\u003c\/h2\u003e\n\u003cp data-end=\"1586\" data-start=\"1460\"\u003eTransfer your existing geographic landline number into our VoIP Digital Landlines or Cloud Phone Systems.\u003c\/p\u003e\n\u003cp data-end=\"1605\" data-start=\"1588\"\u003e\u003cstrong data-end=\"1603\" data-start=\"1588\"\u003eKey Points:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ Applies to \u003cstrong data-end=\"1631\" data-start=\"1619\"\u003eOmniLine\u003c\/strong\u003e, \u003cstrong data-end=\"1657\" data-start=\"1633\"\u003eOmniLine CloudNumber\u003c\/strong\u003e, \u003cstrong data-end=\"1688\" data-start=\"1659\"\u003eOmniLine CloudNumber Trio\u003c\/strong\u003e, \u003cstrong data-end=\"1713\" data-start=\"1690\"\u003eOmni Communicator S\u003c\/strong\u003e, and \u003cstrong data-end=\"1743\" data-start=\"1719\"\u003eOmni Flow Essentials\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ FREE of Charge (for microbusinesses up to 10 employees)\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ Requires a signed \u003cstrong data-end=\"1839\" data-start=\"1800\"\u003ecLOA (Customer Letter of Authority)\u003c\/strong\u003e — completed securely via e-sign.\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e✔️ To maximise success, we recommend that you add the \u003cstrong data-end=\"1962\" data-start=\"1909\"\u003ePorting Pre-Order Validation \u003c\/strong\u003eto your order.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote:  \u003c\/strong\u003eWe do not collect full porting or cLOA details in Shopify checkout. After you place your order, we will email you a secure Landline Porting Details form so you can provide the required information. \u003c\/p\u003e\n\u003cp\u003e⚠️ Important: Port approval depends on accurate details from your current provider. Incorrect information may result in a failed port and delays in porting.\u003c\/p\u003e","brand":"VoIP and SIMS","offers":[{"title":"Default Title","offer_id":52079160000779,"sku":"OC-DLP-NPV","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/NumberPorting_VoIPServices.png?v=1755111607"},{"product_id":"porting-pre-order-validation-standalone","title":"Porting Pre-Order Validation","description":"\u003ch2 data-start=\"1958\" data-end=\"2009\"\u003e\u003cstrong\u003ePorting Pre-Order Validation\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-start=\"2010\" data-end=\"2124\"\u003eWe validate your porting details with your current provider before we submit a port request. This maximizes your chances of a successful port and helps you minimise delays due to failed ports.\u003c\/p\u003e","brand":"VoIP and SIMS","offers":[{"title":"Default Title","offer_id":52079201779979,"sku":"OC-DLP-NPP","price":14.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/PortingPre-OrderValidation_Standalone.png?v=1755113981"},{"product_id":"guided-installation-remote","title":"Setup \u0026 Onboarding (Remote)","description":"\u003ch2 data-end=\"4296\" data-start=\"4069\"\u003e\u003cstrong\u003eSetup \u0026amp; Onboarding (Remote)\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-end=\"1979\" data-start=\"1877\"\u003eSetup \u0026amp; Onboarding is a remote service session to get your VoIP service working correctly, first time.\u003c\/p\u003e\n\u003cp data-end=\"2221\" data-start=\"1981\"\u003e\u003cstrong data-end=\"1995\" data-start=\"1981\"\u003eImportant:\u003c\/strong\u003e\u003cbr data-end=\"1998\" data-start=\"1995\"\u003eIf you order \u003cstrong data-end=\"2027\" data-start=\"2011\"\u003eCloud Mobile\u003c\/strong\u003e, \u003cstrong data-end=\"2050\" data-start=\"2029\"\u003eDigital Landlines\u003c\/strong\u003e, \u003cstrong data-end=\"2072\" data-start=\"2055\"\u003ePhone Systems\u003c\/strong\u003e, or eligible \u003cstrong\u003eAdditional Phone Number services\u003c\/strong\u003e, we add Setup \u0026amp; Onboarding to your basket \u003cstrong data-end=\"2132\" data-start=\"2115\"\u003eautomatically\u003c\/strong\u003e at checkout.\u003cbr data-end=\"2148\" data-start=\"2145\"\u003eIt is required to deliver your service properly, so it cannot be removed.\u003c\/p\u003e\n\u003cp data-end=\"2221\" data-start=\"1981\"\u003e\u003cstrong data-end=\"1864\" data-start=\"1841\"\u003eCompatibility note:\u003c\/strong\u003e\u003cbr data-end=\"1867\" data-start=\"1864\"\u003eAdditional Phone Number services are add-ons for selected \u003cspan style=\"text-decoration: underline;\"\u003ePhone System products only\u003c\/span\u003e. They can be ordered at any time, but they are only applicable to compatible Omni Communicator S, Omni Communicator S Mobile, or Omni Flow Essentials services supplied by us.\u003c\/p\u003e\n\u003ch3 data-end=\"2239\" data-start=\"2223\"\u003eWhat you get\u003c\/h3\u003e\n\u003cp data-end=\"2262\" data-start=\"2240\"\u003eWe will help you with:\u003c\/p\u003e\n\u003cp data-end=\"2293\" data-start=\"2265\" style=\"padding-left: 40px;\"\u003e✔️ A setup \u0026amp; onboarding call (remote)\u003c\/p\u003e\n\u003cp data-end=\"2332\" data-start=\"2296\" style=\"padding-left: 40px;\"\u003e✔️ Getting your service live and tested\u003c\/p\u003e\n\u003cp data-end=\"2379\" data-start=\"2335\" style=\"padding-left: 40px;\"\u003e✔️ Basic configuration and best-practice checks\u003c\/p\u003e\n\u003cp data-end=\"2426\" data-start=\"2382\" style=\"padding-left: 40px;\"\u003e✔️ A short handover so you know what to do next\u003c\/p\u003e\n\u003ch3 data-end=\"2464\" data-start=\"2428\"\u003eWhat we set up (by service type)\u003c\/h3\u003e\n\u003cp data-end=\"2501\" data-start=\"2466\"\u003e\u003cstrong data-end=\"2499\" data-start=\"2466\"\u003ePhone Systems (per extension)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2530\" data-start=\"2504\"\u003e✔️ Extension and user setup\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2597\" data-start=\"2533\"\u003e✔️ Call routing basics (ring groups, time rules where applicable)\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2636\" data-start=\"2600\"\u003e✔️ Voicemail and call handling basics\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" data-end=\"2669\" data-start=\"2639\"\u003e✔️ Testing inbound\/outbound calls\u003c\/p\u003e\n\u003cp data-end=\"2722\" data-start=\"2671\"\u003e\u003cstrong data-end=\"2720\" data-start=\"2671\"\u003eDigital Landline \/ Cloud Mobile \/ Additional Phone Numbers (per service)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-end=\"2764\" data-start=\"2725\" style=\"padding-left: 40px;\"\u003e✔️ Account and device\/app setup guidance\u003c\/p\u003e\n\u003cp data-end=\"2797\" data-start=\"2767\" style=\"padding-left: 40px;\"\u003e✔️ Basic call setup and testing\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ Caller ID and call handling basics\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ Number assignment and service checks where applicable\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ For number transfers: porting admin checks where applicable\u003c\/p\u003e\n\u003cp data-end=\"2836\" data-start=\"2800\" style=\"padding-left: 40px;\"\u003e✔️ For Cloud Mobile: SMS basics (where included on your plan)\u003c\/p\u003e\n\u003ch3 data-end=\"2924\" data-start=\"2899\"\u003eWhat we need from you\u003c\/h3\u003e\n\u003cp data-end=\"2943\" data-start=\"2925\"\u003ePlease have ready:\u003c\/p\u003e\n\u003cp data-end=\"3002\" data-start=\"2946\" style=\"padding-left: 40px;\"\u003e✔️ A contact name and mobile number for the setup session\u003c\/p\u003e\n\u003cp data-end=\"3039\" data-start=\"3005\" style=\"padding-left: 40px;\"\u003e✔️ Your preferred setup time window\u003c\/p\u003e\n\u003cp data-end=\"3096\" data-start=\"3042\" style=\"padding-left: 40px;\"\u003e✔️ Any porting details (if you are transferring a number)\u003c\/p\u003e\n\u003ch3 data-end=\"3108\" data-start=\"3098\"\u003eTiming\u003c\/h3\u003e\n\u003cp data-end=\"3236\" data-start=\"3109\"\u003eWe normally contact you after your order to book setup.\u003cbr data-end=\"3167\" data-start=\"3164\"\u003eWe aim to complete setup as quickly as possible during working hours.\u003c\/p\u003e\n\u003ch3 data-end=\"3254\" data-start=\"3238\"\u003eGood to know\u003c\/h3\u003e\n\u003cp data-end=\"3309\" data-start=\"3257\" style=\"padding-left: 40px;\"\u003e✔️ Setup \u0026amp; Onboarding covers \u003cstrong data-end=\"3293\" data-start=\"3283\"\u003eremote\u003c\/strong\u003e support only.\u003c\/p\u003e\n\u003cp data-end=\"3309\" data-start=\"3257\" style=\"padding-left: 40px;\"\u003e✔️ If we spot missing or incorrect information (for example, porting details), we will pause and tell you what is needed.\u003c\/p\u003e\n\u003cp data-end=\"3430\" data-start=\"3312\" style=\"padding-left: 40px;\"\u003e✔️ Session consent is required (you’ll see a checkbox in cart\/checkout).\u003c\/p\u003e","brand":"Omni Communications","offers":[{"title":"Phone Systems (per extension)","offer_id":52537855049995,"sku":"OC-DLP-GIN-1","price":19.95,"currency_code":"GBP","in_stock":true},{"title":"Digital Landline \/ Cloud Mobile \/ Additional Phone Numbers (per service)","offer_id":52537855082763,"sku":"OC-DLP-GIN-2","price":14.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/files\/Setup__Onboarding_Remote_0c420fa5-e965-4082-97c4-f0f858c31c10.png?v=1768956874"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0785\/0858\/9323\/collections\/0001-206523613731205210.png?v=1762622347","url":"https:\/\/voipandsims.com\/collections\/help-compliance-phone-systems.oembed","provider":"VoIP and SIMS","version":"1.0","type":"link"}